FAQ

GENERAL INFORMATION

What languages are spoken at the reception / by the check-in staff?
Italian, English, French, Spanish

Where is the property located and how can it be reached?
It is located on the seafront of Monterosso. Being situated at the beginning of the ZTL (Restricted Traffic Zone), it can be reached on foot or also by car via the side street, Via Molinelli. The train station is 100 meters away.

What are the accessibility features of the property?
The property has 6 steps at the entrance and an elevator for the remaining floors.

Is the property equipped with Wi-Fi?
Yes

Are pets allowed?
Subject to availability

Is there a luggage storage service?
Yes

What amenities are offered in the rooms?
TV, air conditioning, heating, minibar, safe, Wi-Fi, satellite TV, private bathroom with complimentary toiletries

Is there a tourist tax?
Yes, the tourist tax is € 3 per person, per night, to be paid exclusively in cash

Which credit cards are accepted for payment?
Visa, Mastercard, American Express

CHECK-IN/CHECK-OUT

How does check-in take place at the property?

Check-in is available from 2:00 PM to 9:00 PM

Is it possible to check in early?

Subject to availability

Is it possible to postpone check-out?

Subject to availability

What are the reception hours?

From 9:00 AM to 9:00 PM

PROPERTY & SERVICES

Is there a shuttle service to/from the property?

No

Can children stay at the property?

Yes

ROOMS

Are baby cots and cribs available?

No

Do you have accessible rooms?

No

BREAKFAST

Is breakfast included?

Yes, from April 1st to October 31st

What time is breakfast served?

From 8:00 AM to 10:00 AM

Where is breakfast served?

In the breakfast room

What type of breakfast is served?

International buffet breakfast

Are options provided for celiac, vegetarian, and vegan guests?

Yes, upon prior notice

ACTIVITIES, EXPERIENCES & EVENTS

Does the property have a concierge service?

Yes, from 9:00 AM to 9:00 PM

Do you organize tours and excursions in the surrounding area?

Yes, we can help our guests organize tours and excursions

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?

Cancellation is free up to 7 days before arrival in case of a flexible rate

Cancellation is not permitted in case of a non-refundable rate